Bad Review for Native Watercraft [Archive] - Kayak Fishing Adventures on Big Water’s Edge

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kiteman36

07-19-2012, 01:26 PM

BUYER BEWARE!!! My Native Watercraft Mariner 12.5 is less than 3 months old and the rudder broke off. It is not covered by warranty and Native Watercraft will not sell just the rudder. Instead you have pay $210.00 for a complete rudder assembly. This is HORRIBLE customer service. I will NEVER purchase another kayak from Native Watercraft.

Yakin

07-19-2012, 01:30 PM

BUYER BEWARE!!! Native Watercraft will not sell just the rudder. Instead you have pay $210.00 for a complete rudder assembly..

WWOOOWWW WHAT A RIP!!!
yeah Hobie is pricy but their replacement parts are cheap and they have a great warranty!
Welcome to the forum and hope you can get it fixed cheaply

jorluivil

07-19-2012, 01:57 PM

WWOOOWWW WHAT A RIP!!!
yeah Hobie is pricy but their replacement parts are cheap and they have a great warranty!
Welcome to the forum and hope you can get it fixed cheaply

Good first post.....welcome to BWE:D

bus kid

07-19-2012, 02:01 PM

Good first post.....welcome to BWE:D

what she said.

vincentek9

07-19-2012, 02:10 PM

sucks to hear about that. i havent even heard of native watercraft kayaks before, but now i will definitely avoid them.

mtnbykr2

07-19-2012, 06:46 PM

Well, welcome to the crew...but um...maybe you can play the "phone call" thing, to them, and work your way up the ladder, using such verbage as in" I belong to an organization that incorporates approximately 5300 people with contacts as far as the UK, Sir, I believe the fact that I will be posting a review, for all members to see, I would hope that your "product support" will be doing their advertised "excelent service" with this particular case, so that I can participate in the paid tournement that I am to be attending this weekend.

Thank you in advance for your attending to this matter....:the_finger:

lowprofile

07-19-2012, 07:05 PM

SOL didn't do it for you huh?

oneyedeer

07-19-2012, 07:46 PM

For that replacement part you can buy half a stealth 12 :)

YakMedic

07-19-2012, 08:22 PM

Let's start with what caused the rudder to break? A little backstory will give people a better idea as to what happened. Native makes some good products and have a huge following back east. Was there some kind of impact that happened? I'm pretty sure George's rudder wasn't covered under warranty when it broke off his hobie....

wiredantz

07-19-2012, 08:31 PM

CheapPelican

07-19-2012, 10:11 PM

Good luck with the smear campaign.

seriola_killer

07-19-2012, 11:34 PM

Mmmmmmm. This popcorn is good!

seriola_killer

07-19-2012, 11:37 PM

... can we PLEASE get Nacho Libre back? That sheepshead avatar of George's needs to go!

jorluivil

07-20-2012, 12:14 AM

Those things look more like canoes.

Deamon

07-20-2012, 04:46 AM

Can't say enough about Hobie supporting their products. Cable on mirage drive was just replaced no charge ($48.00 part) 6 months beyond warranty...

JNAST13ST

07-20-2012, 05:38 AM

Can't say enough about Hobie supporting their products. Cable on mirage drive was just replaced no charge ($48.00 part) 6 months beyond warranty...
I guess the dark side has a soft side lol

oneyedeer

07-20-2012, 06:21 AM

Can't say enough about Hobie supporting their products. Cable on mirage drive was just replaced no charge ($48.00 part) 6 months beyond warranty...

But you spend thousands of dollars at the end...first you buy a revo or outback then you upgrade to a pa14 and then pa12 and then..... :)

lambadmin

07-20-2012, 07:05 AM

Before this thread turns into heavy advertising for Hobie Kayaks... :D

I was happy to see someone out there coming up with a product to potentially rival Hobie. Native Watercraft seems to be the first mfg that actually put legit working system out (other kayak manufacturers are probably looking into their own leg powered propulsion systems)...

Do tell us more - how did it happen?!

Where did you buy your kayak?
How come the show that sold it to you is not taking care of you?!

I see you posted this all over, on a bunch of kayak fishing forums. It seems like you freshly registered on all these forums, posted this and never even came back to check? What, you figured done deal - you vented your frustration out, here's your revenge for $200 you need to spend...

Do you realize what kind of damage a post like this could potentially do to the manufacturer?!?

You better chip in a bit more, or we'll nuke this post pretty soon. :evil:

wiredantz

07-20-2012, 07:14 AM

Lets_Fish

07-20-2012, 07:28 AM

:eek: -

I found more:

http://www.stripersonline.com/t/856119/native-watercraft-mariner-12-5-propel-or-volt-versions-do-not-buy

Funny it's by the same person!

lambadmin

07-20-2012, 07:34 AM

Fullerton, CA... You're one of us, here on South CA turf.

There are not that many Native Watercraft kayaks around here - makes me even more interested to hear the full story.

Where did you buy your kayak, what happened to your rudder?

The only forum where you seemed to care to elaborate a bit more is stripersonline.com - this comment is interesting?! :confused:

...All this said, expect for this experience, I love my fishing kayak. It is my first of what will eventually be many and I have a great time taking it out in local lakes and in the ocean.

http://www.stripersonline.com/t/856119/native-watercraft-mariner-12-5-propel-or-volt-versions-do-not-buy

Pass that popcorn... :biggrinjester:

mtnbykr2

07-20-2012, 07:36 AM

"Veddy Intalesting"....

lambadmin

07-20-2012, 07:36 AM

Good detective work guys... :D

OK kiteman, you got us all fired up now.

From what I understand - there are even Native Watercraft representatives being alerted as we speak.

You better elaborate a bit more, or watch your thread join the spamland...

yotasan

07-20-2012, 07:51 AM

if you are local to the OC area, try south wind kayaks in Irvine. see if the owner Mike can help you out. i know he's a native retailer.

www.southwindkayaks.com (http://www.southwindkayaks.com)

lambadmin

07-20-2012, 08:32 AM

It looks like this has been some miss-communication...
Looks like it's been resolved - see Native Watercraft FB page

http://www.bigwatersedge.com/bwegallery/data/581/native_w.png

http://www.facebook.com/pages/Native-Watercraft/119202745966

oneyedeer

07-20-2012, 09:25 AM

i looked up the product like the ideal of being able to go in reverse hmmmm gotta think twice about PA now

wiredantz

07-20-2012, 09:33 AM

Ah!. the internet...

What a wonderful tool.... to use at your discretion:the power or right to decide or act according to one's own judgment

mtnbykr2

07-20-2012, 09:41 AM

"This house is clean" move along....:reel:

seriola_killer

07-20-2012, 12:00 PM

"This house is clean" move along....:reel:

http://4.bp.blogspot.com/_kRuD6zV4Fqs/THrRPedyDKI/AAAAAAAAE0w/q-16OB84sSY/s400/ishot-1476.jpg

roadx

07-20-2012, 12:17 PM

if anyone is interested in looking at one of the Native Watercraft peddle drive yak? they have one at mission beach OEX

mtnbykr2

07-20-2012, 12:31 PM

http://4.bp.blogspot.com/_kRuD6zV4Fqs/THrRPedyDKI/AAAAAAAAE0w/q-16OB84sSY/s400/ishot-1476.jpg
Great pull...gotta love trivia...just seemed to fit...:D

mtnbykr2

07-20-2012, 12:32 PM

if anyone is interested in looking at one of the Native Watercraft peddle drive yak? they have one at mission beach OEX
Yeah reverse would be nice sometimes but....nahh...;)

maui jim

07-20-2012, 12:41 PM

... can we PLEASE get Nacho Libre back? That sheepshead avatar of George's needs to go!
But Jeorgie LOVES HIS Candy girl....It what dreams are made of.....:drool5:

jorluivil

07-26-2012, 01:12 AM

But Jeorgie LOVES HIS Candy girl....It what dreams are made of.....:drool5:

quiet.....she's sleeping, she needs her beauty rest.

Redeyejedi

07-26-2012, 12:53 PM

so how did the rudder break again?

Cbad Mike

07-26-2012, 01:12 PM

http://4.bp.blogspot.com/_kRuD6zV4Fqs/THrRPedyDKI/AAAAAAAAE0w/q-16OB84sSY/s400/ishot-1476.jpg

Now THATS funny! Lol

Cbad Mike

07-26-2012, 01:14 PM

so how did the rudder break again?

By peddling backwards and landing on the beach in reverse with the rudder down.

Yakin

07-26-2012, 01:24 PM

By peddling backwards and landing on the beach in reverse with the rudder down.

Where was that said at?

Redeyejedi

07-26-2012, 02:05 PM

i'd just like to know what really went down.
if OP rooked it and caused damage, i see NW replacing parts at their discretion and how they have them available. i don't know if NW orders their parts as assemblies or units or in set even qts, but to just expect warranty replacement due to negligence...is well, lo' class.
faulty workmanship or damage enroute to customer should be taken care under warranty or like, naturally.

would like to know details.

not too keen on courageous keyboard kooks complaining about kaos they caused. if companies keep honoring y'alls effups, it makes stuff more expensive for the rest of us that take care of our equipment.

OP, details pls, thnx...and congrats on getting what you wanted.

Yakin

07-26-2012, 02:11 PM

We all want details but the looks of it, it seems like we won't be back on BWE any time soon.

Fiskadoro

07-26-2012, 03:00 PM

We all want details but the looks of it, it seems like he won't be back on BWE any time soon.

No doubt!!!

His own words tell it all:

Thursday Night:
" BUYER BEWARE!!! My Native Watercraft Mariner 12.5 is less than 3 months old and the rudder broke off. It is not covered by warranty..."

Friday early in the morning:

"........I told customer support at Native Watercraft that my only recourse for this situation........ I was going to go onto every kayak site that I could find and share my experience. You can agree with me or not, I don't really care...."

Two hours later:

"...... I would like to thank Native Watercraft for contacting me this morning and resolving this issue. The internet can be a wonderful thing......"

So it looks like one night he went onto every kayak site he could find and bashed Native Watercraft because he couldn't immediately get what he wanted from them. Then the next morning Native Watercraft gave him what he wanted, but for the most part he did not bother to go back to those websites where he bashed them (like this one), and tell everyone that they made it right.

Sounds like Native Watercraft has a lot class, maybe more then some. :D

Jim

Yakin

07-26-2012, 03:09 PM

No doubt!!!

So it looks like one night he went onto every kayak site he could find and bashed Native Watercraft because he couldn't immediately get what he wanted from them. Then the next morning Native Watercraft gave him what he wanted, but for the most part he did not bother to go back to those websites where he bashed them (like this one), and tell everyone that they made it right.

Sounds like Native Watercraft has a lot class, maybe more then some. :D

Jim

It is sad though that one little burp like this can cause a company a lot of money in buys.
I am sure if this happen with OEX this little thread would have never even been started!
Thank god we have such an amazing staff at OEX and IF they can't help us what ever a problem was or an idea they for sure know someone that does!!!

THANKS OEX FOR ALL YOUR HELP TO EVERYONE HERE AND EVEN GIVING US THIS SIGHT TO TALK, B.S., AND ENVY ON!