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jorluivil
10-15-2014, 10:03 AM
If a customer sends you something for repair and the customer fails to include the work order or repair order but provided their phone number should you:

A. Call the customer to get instructions?
B. Call the customer to find out what the hell he wants?
C. Call the customer to get instructions and find out what the hell he wants?
D. Ship the product back to the customer and ask them to provide the work/repair order?
theluckypig
10-15-2014, 10:07 AM
c...?!
roadx
10-15-2014, 10:09 AM
so... you received D and yes a, b, or c would be logical to provide good customer service. :rolleyes:
Teambcw
10-15-2014, 10:20 AM
What did this customer send you? Now that's the question! Lol
makobob
10-15-2014, 10:28 AM
A, but he sent YOU his PG GF, so what to do?????
tsugg
10-15-2014, 10:40 AM
E. Call the cust. ask for work order # and return auth.# if he doesnt have it, SEND IT BACK !! LOL
FISH11
10-15-2014, 10:54 AM
If the repair facility had hired someone who thought that part of their employment required then to use their brain then, A, B or C would be correct. My guess is you got a place that didn't hire with those expectations, so your level of service was D. At my work I have had managers explain to me that "you just can't expect these younger employees to have the same work ethics as you older employees have". I know, if I was a manager they wouldn't work there beyond their probational 90 days.... P.S. George was this about your inflatable Girl Friend you sent in for repair.
tacmik
10-15-2014, 11:02 AM
do a complete diagnostic check, fix what is broken, fix what is not broken. Then bill them double the amount.
jruiz
10-15-2014, 12:24 PM
A, B, or C if you're dealing with a mom and pop shop.

D if you're dealing with a corporation with customer support from a call center in India, who's logistics never interact with said customer support, and who are following procedures and act more like robots than human beings.
YakDout
10-15-2014, 01:01 PM
If someone asks a weird question on a fishing site you should


A. Ignore all

B. Make smart ass comment


No other answer applicable.
Sdspeed
10-15-2014, 01:10 PM
If someone asks a weird question on a fishing site you should


A. Ignore all

B. Make smart ass comment


No other answer applicable.

:luxhello:
jorluivil
10-16-2014, 02:47 PM
The disappointing part of the whole order is that it was with Shimano. I've had nothing but great service with them so I'm hoping this is just a glitch in their system.

Anyway, I'm packing it up and sending it back shortly.
YakDout
10-16-2014, 02:51 PM
Daiwa or die
alanw
10-16-2014, 02:54 PM
They did exactly what the paperwork supplied asked for.
jorluivil
10-16-2014, 08:45 PM
They did exactly what the paperwork supplied asked for.

Nowhere on my box did it say

PLEASE OPEN
PLEASE REPACK
PLEASE RETURN
alanw
10-16-2014, 09:31 PM
It said nothing, so they did nothing and sent it back. Exactly what was asked for (nothing). Perfectly acceptable :p
jorluivil
10-17-2014, 07:44 AM
It said nothing, so they did nothing and sent it back. Exactly what was asked for (nothing). Perfectly acceptable :p

You should replace the employee that sent it back without calling me, you'd be a perfect fit and no one would ever know he was replaced.