IT PAYS TO KEEP YOUR EYES OPEN

[jorluivil]

I was given a full refund by West Marine for a HDS-5 Gen 2 that I purchased back in February 2013, the unit had a bad transducer cable. Weird thing about this is that rather than just giving me a new transducer they gave me a full refund of $736 which was the original purchase price.


Anyway, I use the $736 to purchase a new HDS-7 Touch Gen 2 for $649 and a new 50/200 tranducer for $89, I ended up paying $3.58 for both items.

This weekend I see that the HDS-7 Gen 2 price dropped to $599 so yesterday I head over to West Marine to get a price match, I get back $54

Today I see that the price on the HDS-7 dropped again, this times it at $468. I call West Marine and they issue a credit to my bank account for $143.

Basically, I got refunded just shy of $200 in two days.

:luxhello::luxhello::luxhello::luxhello::luxhello: :luxhello::luxhello::luxhello:

[momo fish]

Way to go el cheapo... I would have done the same


Sent from my iPhone using Tapatalk

[ful-rac]

Your a crook...!


I bet your the kinda guy that buys cases of water with your EBT and sell's em for recycling....To buy BEER!!!!

[jorluivil]

Your a crook...!


I bet your the kinda guy that buys cases of water with your EBT and sell's em for recycling....To buy BEER!!!!



You never complain when it's you I'm buying the beer for

[Mr. NiceGuy]

What was the value of the time and gas you spent working on this and driving back and forth? What was the opportunity cost of not doing something more important?

Anyway, you probably forced them to lose money, so you win :)

[Deamon]

So there's one honest WM employee who probably felt guilty about selling HDS-5's back in the day to Hispanic kayakers at double the price. But that wasn't really a large impact as there are only two in all of SoCal...EastLosYakker and you. Jim.

[TJones]

Way to go el cheapo... I would have done the same


Sent from my iPhone using Tapatalk

:luxhello:

[jorluivil]

What was the value of the time and gas you spent working on this and driving back and forth? What was the opportunity cost of not doing something more important?

Anyway, you probably forced them to lose money, so you win :)


Welllllllllllll that wasn't very nice Mr. Niceguy

[TJones]

When you figure out how to see fish ? :confused:.

[jorluivil]

What was the value of the time and gas you spent working on this and driving back and forth?

I'm less than 20 miles from the west marine store in long beach. One of the trips that I made was during a return trip from Irvine, I'm not sure if this counts as double dipping or as a single trip.

On another trip I rode my motorcycle, it gets about 35mph so 40 divided by 35.....carry the 1.....add 2 drop and the 6........subtract the 3 and move the decimal point over twice..............

What was the opportunity cost of not doing something more important?

I would not have saved $200..........duh.


Anyway, you probably forced them to lose money, so you win


Sorry kiddo, you're wrong........here's why


From West Marines website

http://www.westmarine.com/CustomerService/Price-Matching-Policy


If you find a lower price on an identical product (brand and model) currently in stock at a retail store located within 50 miles, West Marine will match that price (excluding shipping/handling charges or taxes) within 30 days of purchase, subject to the exclusions discussed below.


Ironically, its the very first paragraph on their Price Matching Policy and YES, this also applies to anything you buy at their store or website



By the way, two weeks ago I returned two Teramar rods to Shimano in Irvine, both rods had Manufacturers defects, both had a lifetime warranty and one was purchased back around 2009. I received a new Teramar rod last week and should be getting the second one sometime this week.


I really hope that Shimano and West Marine do not go out of business because I took advantage of a policy that they created.

So, long story short. I will continue to check the West Marine website until 12/25, that's the day I reach 30days from the date of purchase.

[FISH11]

Sounds like a great shopping bargain. The real question Jorge is does the HDS-7 Touch Gen 2, handle rolling a Hobie PA 14 in the surf any better then the HDS-5 did.

[jorluivil]

Sounds like a great shopping bargain. The real question Jorge is does the HDS-7 Touch Gen 2, handle rolling a Hobie PA 14 in the surf any better then the HDS-5 did.

I'll let you know as soon as I find out:p

[octico]

What was the value of the time and gas you spent working on this and driving back and forth? What was the opportunity cost of not doing something more important?

Anyway, you probably forced them to lose money, so you win :)

What is your trip?

[maquinapescado]

What was wrong with the cable?

[jorluivil]

What was wrong with the cable?

Here you go

[jorluivil]

The transducer still works and the issue with the nut came be fixed. Again, I thought they would probably just give me a new transducer so I was surprised when they told me they would refund me all of me money, on top of that they told me to keep the old unit.

[jorluivil]

I was given a full refund by West Marine for a HDS-5 Gen 2 that I purchased back in February 2013, the unit had a bad transducer cable. Weird thing about this is that rather than just giving me a new transducer they gave me a full refund of $736 which was the original purchase price.


Anyway, I use the $736 to purchase a new HDS-7 Touch Gen 2 for $649 and a new 50/200 tranducer for $89, I ended up paying $3.58 for both items.

This weekend I see that the HDS-7 Gen 2 price dropped to $599 so yesterday I head over to West Marine to get a price match, I get back $54

Today I see that the price on the HDS-7 dropped again, this times it at $468. I call West Marine and they issue a credit to my bank account for $143.

Basically, I got refunded just shy of $200 in two days.

:luxhello::luxhello::luxhello::luxhello::luxhello: :luxhello::luxhello::luxhello:


I really hope that someone jumped on that $468 deal because it's gone now.

[jorluivil]

So there's one honest WM employee who probably felt guilty about selling HDS-5's back in the day to Hispanic kayakers at double the price. But that wasn't really a large impact as there are only two in all of SoCal...EastLosYakker and you. Jim.


I'll save my comments for when I see you at the next event.

[EastLosYaker]

There's gotta be more than two...unless the quota was filled for the BWE affirmative action program. Haha!

[Harry Hill]

I am surprised to see any kind of warranty on anything electronic, most of the time if you plug something in all bets are off. This is great business sense by West Marine. Happy customers keep coming back, hopefully the manufacturer stands behind them but one way or another it's very smart on West Marines part. I haven't bought from them yet but they will be where I go when I buy my VHF radio.

[jorluivil]

I am surprised to see any kind of warranty on anything electronic, most of the time if you plug something in all bets are off. This is great business sense by West Marine. Happy customers keep coming back, hopefully the manufacturer stands behind them but one way or another it's very smart on West Marines part. I haven't bought from them yet but they will be where I go when I buy my VHF radio.


I've been shopping at westmarine since I bought my boat back in 2003, I've spent thousands of dollars there and with the exception of a bad experience that I had at the San Pedro store I've always received great service from them. So long as they continue to have the same policies I will continue to shop there.

[Mr. NiceGuy]

Welllllllllllll that wasn't very nice Mr. Niceguy

It had a smiley!

Maybe it should have been a winky?

:headscratch:

I don't have the knack for ribbing you the way Mono and Ful-Rac did.

I'm sorry. That went over like a lead balloon. WAY too dry. I retract what I said and apologize.

So, long story short. I will continue to check the West Marine website until 12/25, that's the day I reach 30days from the date of purchase.

Have fun, and Merry Christmas!

[YakDout]

I had a very similar experience at the store in Oceanside. My elite 5 hdi GPS was very inaccurate. That is basically all I told the guy on the phone and he said bring it down. So I gave him my head unit, kept my transducer, he upgraded me to an HDS 5 and somehow I got a check for $150 in the mail. I guess because the HDS was on sale, and the elite 5 was prices high when I bought it. Definitely wasn't complaining and prefer the HDS well over the Elite.