La Jolla Webcam support
 

Please post here if you have problems seeing the webcam video.

It is likely that if there are problems, the same ones may be shared among multiple folks. This way we'll have the fix available for everyone.

Please put a thorough description of your issue, indicate what OS are you using (Vista, XP, mac OS) and what browser (Internet Explorer version X, Firefox ver X, etc.).

The common problem may be related to the ActiveX control installation.

As you hit the webcam page for the 1st time, you will be prompted to install it. The horizontal gray bar will be displayed on the top of your browser screen alerting you about needed Active X control.

http://www.bigwatersedge.com/webcam/...is_activex.JPG

You must say yes / allow this installation, or you will just see an empty frame or a still picture instead of the video feed. If your browser security settings are set too tight (to disable ActiveX installation, or even disable the prompt) - you won't be able to install it, you may not even see the prompt. To fix it, you will need to go to your browser security settings and allow Active X installation (Tools, Internet Options, Security Tab, modify security settings for "Internet zone" to allow Active X).

After 30 seconds, you will see the "Connection Lost for The Video Stream". This is normal, the camera is configured to let each connection view the video only for 30 seconds. The idea is to preserve the bandwidth, let other people enjoy the webcam video feed.

If we do happen to have a ton of people trying to see the webcam at the same time - the performance degrades, disconnects/timeouts may occur... Refreshing the page ought to get you back in business.

Reminder - for this initial release, only the accounts of folks who signed up for West Coast Whoppers 2007 have been granted permissions to access the webcam.

I didn't get message you display in the picture above but I did download, unzip and install the program off the internet and I still can't view the camera... I hate cumputurs....

stupid windows vista is giving me trouble installing the viewing software...
:mad:

I can't view it either and I am on XP so don't feel too bad. If I turn off my internet security it works but really don't want to do that. Adi is working on it.

I can snap a picture I just don't get the video stream... The picture is fine though. That's all we really want anyway..

Ditto.

We have some issues on some clients – that’s normal. We’ll try to work through them.

There’s a million things that could prevent the video stream – your browser security settings, your security software, work or home firewall, permission level you have (or better say don’t have) on your local computer, some problem with your PC – the list goes on and on.

Here is a couple of tips:

Disable your security software temporarily to see it that’s standing in the way. (Norton Interent Security, MacAfee, Trend Micro, whatever you may have on your machine),

We know for sure Norton Internet Security (at least version 2006) is blocking the feed. I tested with Norton Corporate 10 and 11, Trend Micro a couple of versions and it worked fine.

If your personal firewall/security software (or Vista built in stuff) is triggering warnings the 1st time you try to see the video, make sure you tell it "it’s OK".

We’ll figure out the exact changes that will need to be made in your security SW to allow the video traffic. IN the meantime, you have your workaround - turn it off for a minute.


Make sure you install camera ActiveX control from Axis and that the installation goes well.

The web cam page will "push" the control your way. No need to go any other place to install it.

Verify you see the Axis Media control.

If you're running Internet Explorer version 7, click on:

- Tools
- Manage Add-ons
- Enable or Disable Add-ons
- Find Axis Media Control Emb Class add on the list. Make sure it’s enabled

If Internet Explorer Version 6, click on:

- Tools
- Manage Add-Ons
- Find Axis Media Control Emb Class add on the list. Make sure it’s enabled.

http://www.bigwatersedge.com/webcam/help/addons.JPG


If you don’t see the Axis Active X control, it probably wasn’t installed – your browser security settings have likely blocked it.


Go to

- Tools
- Internet Options
- Security tab

The easiest way to make sure all Active X settings will fly is to add http://www.bigwatersedge.com to the list of trusted sites.


Click on

- Trustes Sites
- Sites button
- Add http://www.bigwatersedge.com/

http://www.bigwatersedge.com/webcam/help/bwetrusted.JPG


As an alternative, you can

- select Internet zone
- click Custom button
- make sure that "Run Active X" and "Script Active X" are enabled

http://www.bigwatersedge.com/webcam/help/activex.JPG

Say OK,
restart the browser,
try to hit the web cam page again – you should see the prompt to install the Active X control.

Which brings up another potential problem:

Make sure your pop-up blocker doesn't get in the way.


OK, enough of tech talk for 1 post. Hope it helps some folks that have a problem viewing video.

John, what's your Vista moaning about?

Folks, more specific info you give me, better I'll be able to help out.

What do I need to do to get "permission" to access the cam?


chefchatten, you do not have permission to access this page. This could be due to one of several reasons:

1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

1. hang on a few days, we'll be opening up public access for webcam. Right now we're in pre-release - only the accounts of folks who play West Coast Whoppers have the "permission".

2. Sign up for WCW. :D Not that I'm trying to bribe you in or anything, not at all. I'm just providing technical answer to your closed ended question. If you can't wait a few days, that will get you "permission" instantly - access is security group membership based...

Adi, when you say open it up, will that be for registered BWE users only or for the
entire internet world? BWE only will help with bandwidth.

Let me say, I think think this is great. Great job to all involved!

Sure it would help the bandwidth, but this webcam ought to be as handy to everyone launching at the La Jolla Shores as it is to BWE members. BWE login account will not be required to see the video.

Webcam sponsors brought the camera to the whole community, not to any selective group of people via BWE or any other membership. ;)

Releasing it initially only to the WCW folks gives us a chance to fine tune the server and prepare for these common problems that some folks may encounter.

So far so good. If we don't hear more problem reports from the WCW gang, I think we'll be able to open up the webcam for everyone else real soon.

Wow...great job there fellas. Going big time.
I know this is reaching, but any way you can compile a video from the streamer of the greatest wipeouts?
Or a hot little turista having, let's just say, problems?

Regardless, way to go, I think for fun one day when the bite is wide open, you can just play a previous streamer of nasty arse conditions, keep the crowds down....lol

Thanks Martin.

FYI: the webcam server is not configured to capture the video... Just a real time stream.

That would have cost way more, and what we put in place already had a pretty steep price tag attached to it. ;)

I am still having issues viewing the stream. I did everything you mentioned including disabling my pop up blocker and restarting my web browser. Should I restart my computer? Anyway, I'm sure my issues are the least of your concerns.. thanks for the effort already paid.

Nate, reboots are highly recommended... Always.

What OS are you using (Vista, XP, mac OS)?
What browser (Internet Explorer version X, Firefox ver X, etc.)?
Any specific errors that pop up?
When on the webcam page, do you see the frame with nothing in it, some error within it (what error if you do), or no video frame at all (it should be above the "Snap a pic" button)?


Another valid troubleshooting step to try for eveyne with a problem:

• Go to the Control Panel
• Look for "Axis Media Control" applet.
  http://www.bigwatersedge.com/webcam/help/cp.JPG
• If it's not there, the Axis Active-X control was definitely never installed - that's your problem.
• if it IS there, you should try re-installing it.
• Open up "Add-Remove Programs" (on XP, in Vista it's called "Programs and Features"
• Find "Axis Media Control Embedded". Uninstall/remove it.

http://www.bigwatersedge.com/webcam/...removeaxis.JPG

• You may need to reboot. Always good idea. ;)
• Go back to the web cam page - you should be prompted to install Axis ActiveX control again.

camera
 

:)How cool for you to out that camera!!!! Thanks Adi, you're the best!

Webcam
 

I can run cam in foxfire using XP2 and Vista. It just loaded fine. Could it be that here at Rocky Top we "Git her done". I had to get that pun in there and hope to not make anyone mad. I really do enjoy viewing your pics and vids and thank you for allowing me to do that.:notworthy: :coffee: paddle on

trouble
 

I am using an I Mac and get the vido but it is all white, I can see shapes moving on the screen, Help.:yt::kayak-surfer:

white pic.
 

got it fixed, it was just the sun at the time i was looking at it.

I can't figure out what's happened. I have been able to view the webcam and now I can't. I went to the support page and realized that I don't have the Axis program on my computer. I am using Firefox and never had Axis installed and was viewing the Cam all along. I guess it finally caught up to me.
Where do I get the program because I don't get the warning message to download it.
Mike

Web Cam Down
 

The web cam has been down since yesterday afternoon.:(

That's right, thanks for reporting.

You know how it works with computer stuff - every once in a while, you have to reboot it.

Well, that can be a challenge when you don't have physical access to the device to actually do it.

Hang in in there, we're working on it.

Stay tuned, I'll post when we get it back up.

I have a couple of large hammers you can borrow to fix the camera if you would like to borrow them Adi!:viking:

So it wasn't a conspiracy against me. I feel so much better now.

Mike
One Rev

Stopped by the shores launch a bit after 2:00 PM.

It was gloomy, but there was not a dash of wind, hardly any swell. The water was flat like a glass.

I spent some time trolling for LJSH IT guys and finally tracked them down...

They let me in the reboot the damn thing – it came right back up.

There's your report from me... :)

How long will the concrete barrier last? The cones are gone.lol

I passed the cones on my way in this morning...

I can snap pictures, but don't get the streaming video.

Is there a way to find, and download Active X for the video?

I'm using a Mac w/ Safari os.
-----------------
BTW my Mac laptop didn't have this trouble, it worked fine from the beginning.

I am really not sure about Macs, not my ball game. From what I gather, ActiveX and Mac is no go...

But then I think some Mac folks responded and said they can see the video? I hope some of the Mac gang chips in.

I have a mac and have always been able to see the vid. I never even installed Active-X:stupid:

Thats the way it has been for my MacBookPro Laptop. The video played straight away, without installing any software.

Its my I-Mac desk top thats giving me the problem. I set the preferences to the same as the laptop, but I still can't view the web-cam from it yet.

Still trying :)

I just bought a new computer that has vista on it and am unable to get the cam to work. Like another user earlier in this thread I can snap a pic but can't see the video. I tried lowering my security settings and telling the system this is a trusted site. The message I get is:

"Axis Media Control
The AXIS Media Control, which enables you to view live image streams in Microsoft Internet Explorer, could not be registered on your computer."

Any suggestions?

Thanks!

exact same senario...
new computer...same message...
snap shot works....but...
I'm getting the same message on my new computer...

"Axis Media Control
The AXIS Media Control, which enables you to view live image streams in Microsoft Internet Explorer, could not be registered on your computer."

help...

Same problem , Just got vista and it didnt work , I downloaded firefox and Now Im able to see it :)

Same problem same message. Got vista and couldn't get it to work.

I haven't seen the webcam for months now.

Is going firefox the only way? Did the Vista issue ever get solved?

There are no compatibility issues with Axis driver (webcam) and Vista... There are issues when it comes to getting anything work on Vista, if certain Vista security features are in place.

Try this - http://www.axis.com/techsup/faq/inde...324&artlang=en

Adding www.bigwatersedge.com as a trusted site in your browser settings ought to do it. If it doesn't work, try adding 66.160.198.117, BWE's current IP.

Make sure your security software is not in a way - that's the most common reason for troubles.

For what it's worth, I can view the streaming video just fine....but I'm not running Vista....

Got Vista, got IE, no el streamo...

Got Vista, got Firefox, no problemo...

:D

I've got IE and Vista Ultimate on my laptop and it works fine. For those folks having issues are you running 32 or 64 bit vista? You can check by going to the SYSTEM icon in the control panel, or right clicking on COMPUTER and select PROPERTIES. Mine is 32 bit, but I know that many new computers from Dell and Sony preload the 64 bit version and there can be issues with a few programs and drivers.

32 bit operating system.

Added http address, didn't help
Added IP address, didn't help
Lowered security level, didn't help

The web page prompts download as normal. Install go as normal until error message come up as:

Axis Media Control
The AXIS Media Control, which enables you to view live image streams in Microsoft Internet Explorer, could not be registered on your computer.

I don't mind getting firefox to watch the cam, but it seems like there has got to be a way to fix it.... Vista/IE is only getting more prevalent, more and more new systems sold now can't run properly on XP and some hardwares don't even have drivers for XP. (Not that I am a fan of Vista by a long shot).