I have dealt with OEX about 4 times now. I have NEVER been unhappy, in fact, I have been amazed at the quality of customer service there. Good customer service is truly a lost art but they got it down at OEX.
By the way, what paddle did you get? I was also looking at the new store site because I need a paddle and a PFD. Any suggestions on a PFD? I have a bulky cheap one I bought from West Marine (bad customer service...) and it is very uncomfortable to wear.
Thanks for the advice,
Janine
