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Most of the OEX staff are on this site. Would be good to get their weigh in here. If I were a manager/owner, and read your post I would want to make things right under certain conditions. 1. that you were there in good faith, and truly considering the idea of purchasing a kayak from them, and 2. What you say is what actually went down.. If thats the case, then it would seem you were not treated with the utmost customer service levels. As is usually the case, I am sure there are some mis-communications going on. Without clarification from both sides its just "he said, she said" and benefits no one.. You lose a potentially positive buying experience, and the business loses revenue and referrals. I do not know the guys at Mission bay OEX, and I don't know you, so I am just trying to offer a fair and neutral perspective. I am hoping that someone from this store can make an effort to contact you to try to resolve the feelings you have from a bad shopping experience, and see if they can regain your confidence and possibly your business.
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