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I worked for DHL for 20 years, in those 20 years I had to go to small claims court 3 times to represent our company when customers sued us for lost or damaged freight. All 3 cases ended up in small claims appeals court and all 3 claims were ruled in favor of DHL. The plaintiffs received $100 which is the maximum refund when the insurance is not purchased.
Whatever you decided to do I wish you luck.
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