Hodgman Customer Support - Kayak Fishing Adventures on Big Water’s Edge

Regor · 04-04-2012, 06:08 AM

If I could put two thumbs up by the title, I would !

About two weeks ago, while on the Yak, for no reason, the zipper on my
"Hodgman Guidelite Breathable Waders" decided to come apart.

I was able to force it back together, but it never did seal up like they should have.

After calling "Purefishing" support 855-792-3235 (owners of Hodgman), they instructed me on how to fix this seeing that I had only one month of my Warranty left.

Cut off the booties and take a picture of them sitting by the Waders, take a picture of the faulty zipper, and email the two pics plus the original receipt to them for a full replacement. No need to send in Waders.

Of course, most of us out there get our Waders online, from the Clearance rack of Cabella's. This means Hodgman does not even carry this exact model anymore.

So while on the phone with support, she walks me through my replacement options, and I pick the Zippered Waders that they do have available.

http://www.hodgman.com/Hickory-Swale...-P2079C60.aspx

So here's

to an example of what a Company SHOULD do to keep their current/future customers happy!

.

.

04-04-2012, 06:08 AM	#1
Regor Greg Join Date: May 2010 Location: Chula Vista, ca Posts: 509	Hodgman Customer Support If I could put two thumbs up by the title, I would ! About two weeks ago, while on the Yak, for no reason, the zipper on my "Hodgman Guidelite Breathable Waders" decided to come apart. I was able to force it back together, but it never did seal up like they should have. After calling "Purefishing" support 855-792-3235 (owners of Hodgman), they instructed me on how to fix this seeing that I had only one month of my Warranty left. Cut off the booties and take a picture of them sitting by the Waders, take a picture of the faulty zipper, and email the two pics plus the original receipt to them for a full replacement. No need to send in Waders. Of course, most of us out there get our Waders online, from the Clearance rack of Cabella's. This means Hodgman does not even carry this exact model anymore. So while on the phone with support, she walks me through my replacement options, and I pick the Zippered Waders that they do have available. http://www.hodgman.com/Hickory-Swale...-P2079C60.aspx So here's to an example of what a Company SHOULD do to keep their current/future customers happy! . .