West Marine Warranty experience

[jorluivil]

Speaking from experience, don't go to the San Pedro store, the service at that location is horrible.

I've been to the Long Beach store several times and have spent thousands of dollars there, I have never had a bad experience returning any product that had a defect or was under warranty. Hell, one time I lost the antenna to my handheld VHF while hoopnetting. I went to the LB store and told them what happened, they pulled a new antenna out of the cabinet, handed it to me and sent me on my way. I told the rep that I would pay for it, I wasn't looking for a freebie but he gave it to me free of charge.

Another time I returned some neoprene gloves that were coming apart at the seam, they were about a year old. The rep told me to grab a new pair from the shelf and to tell the cashier that it was a 'no haggle' exchange.......in and out in under 5 minutes.