I really need your advice/opinion - Kayak Fishing Adventures on Big Water’s Edge

YlwFin · 05-16-2011, 03:37 AM

Thanks for the input, this thing has been really bugging me.
On the repair, when I spoke to the dealer I was told they were going to send it back to Hobie I just assumed Hobie did the repair. Maybe the dealer did the repair.

speedydk · 05-16-2011, 05:45 AM

My dad and I both bought our Hobies through OEX in Sunset Beach and my father also had a leak in his Outback which was replaced through OEX. The customer service has always been top notch. If anyone is considering thats where I spend my money.
Darren

Hypoxic1 · 05-16-2011, 05:49 AM

I have had a few problems with weak points on the hull and twice Hobie replaced the boat, no questions asked. Something doesent sound right here. I have never heard of hobie patching a hull either. I dont think they want the liability of you sinking on a kayak that was known to fail .

Contact hobie directly if the dealer is not playing ball.
They are in Oceanside.

IB Fish"N" · 05-16-2011, 07:30 AM

Who was the dealer? or should i say was it in the San Diego area? I would demand a new one like the others said Hobie stands behind there product.

WahooUSMA · 05-16-2011, 07:57 AM

Quote:

Originally Posted by IB Fish"N"

Who was the dealer? or should i say was it in the San Diego area? I would demand a new one like the others said Hobie stands behind there product.

Hmmm SD dealer????

Definitely not OEX or Dana Point Jet ski - Top notch customer service from both. I had a Hobie PA that had a massive leak in the scupper hole. The boat was way out of warranty and DP Jet ski and the Hobie rep took care of me. Brand new 2010 delivered and my choice of color. Can't beat that customer service. I'd take it back and ask for the Hobie rep to meet you at the dealer....that's just not right and

who ever the dealer is!
Like Yakrider said, "I am pissed for you"

Iceman · 05-16-2011, 08:44 AM

I have no doubt that if you express to the dealer that a repair is an unacceptable option that you will receive a replacement kayak.

Quote:

I really don’t mean to bash, that’s not my intent.

give the dealer an opportunity to make it right.

Quote:

Should I ask for a replacement kayak or just take this one and move on?

Should you demand a new kayak, IMO, YES.

Lets_Fish · 05-16-2011, 11:44 AM

Quote:

Originally Posted by Iceman

Should you demand a new kayak, IMO, YES.

Customer service #1

05-16-2011, 05:49 AM	#3
Hypoxic1 Senior Member Join Date: Jun 2009 Location: Oceanside Posts: 215	Time for a new boat I have had a few problems with weak points on the hull and twice Hobie replaced the boat, no questions asked. Something doesent sound right here. I have never heard of hobie patching a hull either. I dont think they want the liability of you sinking on a kayak that was known to fail . Contact hobie directly if the dealer is not playing ball. They are in Oceanside.

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05-16-2011, 03:37 AM	#1
YlwFin Junior Join Date: Apr 2011 Location: 92107 Posts: 17	Thanks for the input, this thing has been really bugging me. On the repair, when I spoke to the dealer I was told they were going to send it back to Hobie I just assumed Hobie did the repair. Maybe the dealer did the repair.

05-16-2011, 05:45 AM	#2
speedydk Member Join Date: Mar 2008 Location: Orange County Ca. Posts: 99	My dad and I both bought our Hobies through OEX in Sunset Beach and my father also had a leak in his Outback which was replaced through OEX. The customer service has always been top notch. If anyone is considering thats where I spend my money. Darren

05-16-2011, 07:30 AM	#4
IB Fish"N" Member Join Date: Jul 2010 Location: Chula Vista, CA Posts: 49	Who was the dealer? or should i say was it in the San Diego area? I would demand a new one like the others said Hobie stands behind there product.