|10-11-2007, 10:18 AM||#1|
Spam Sanitation Dept
Join Date: Jan 2007
La Jolla Webcam support
Please post here if you have problems seeing the webcam video.
It is likely that if there are problems, the same ones may be shared among multiple folks. This way we'll have the fix available for everyone.
Please put a thorough description of your issue, indicate what OS are you using (Vista, XP, mac OS) and what browser (Internet Explorer version X, Firefox ver X, etc.).
The common problem may be related to the ActiveX control installation.
As you hit the webcam page for the 1st time, you will be prompted to install it. The horizontal gray bar will be displayed on the top of your browser screen alerting you about needed Active X control.
You must say yes / allow this installation, or you will just see an empty frame or a still picture instead of the video feed. If your browser security settings are set too tight (to disable ActiveX installation, or even disable the prompt) - you won't be able to install it, you may not even see the prompt. To fix it, you will need to go to your browser security settings and allow Active X installation (Tools, Internet Options, Security Tab, modify security settings for "Internet zone" to allow Active X).
After 30 seconds, you will see the "Connection Lost for The Video Stream". This is normal, the camera is configured to let each connection view the video only for 30 seconds. The idea is to preserve the bandwidth, let other people enjoy the webcam video feed.
If we do happen to have a ton of people trying to see the webcam at the same time - the performance degrades, disconnects/timeouts may occur... Refreshing the page ought to get you back in business.
Reminder - for this initial release, only the accounts of folks who signed up for West Coast Whoppers 2007 have been granted permissions to access the webcam.