Ocean Kayak Customer Service - Kayak Fishing Adventures on Big Water’s Edge

Lipripper92592 · 12-17-2012, 12:40 PM

I just bought a used Ocean Kayak Trident 15 and was re-rigging it over the weekend. One of the foot braces was loose and would not correctly position itself into the track. After taking the track off and removing the brace, I found out that the tensioner was snapped (plastic) and would not place the stop peg into the holes.
After looking online for a replacement ($50 for the track and braces) I called up Ocean Kayak and explained that I needed a new foot brace or tensioner. The lady on the phone took my name and address down and said she'll send one out asap. I paused for a second, waiting for the quote, but none came, they were taking care of it for free!
I have to say, Ocean Kayak will have me as a happy customer from this point forward.

Jimmyz123 · 12-18-2012, 05:57 AM

You can tell with the design of their kayaks that they care about what they make, and the fun that we have on them. Ocean Kayaks are very well made and are great platforms for fishing and other paddling activities. Congrats on the new to you Kayak, hope to see you on the water soon.

TEAMFISH · 12-18-2012, 11:31 AM

This is good to hear, thanks for posting positive feedback

12-17-2012, 12:40 PM	#1
Lipripper92592 Senior Member Join Date: Dec 2012 Posts: 516	Ocean Kayak Customer Service I just bought a used Ocean Kayak Trident 15 and was re-rigging it over the weekend. One of the foot braces was loose and would not correctly position itself into the track. After taking the track off and removing the brace, I found out that the tensioner was snapped (plastic) and would not place the stop peg into the holes. After looking online for a replacement ($50 for the track and braces) I called up Ocean Kayak and explained that I needed a new foot brace or tensioner. The lady on the phone took my name and address down and said she'll send one out asap. I paused for a second, waiting for the quote, but none came, they were taking care of it for free! I have to say, Ocean Kayak will have me as a happy customer from this point forward.

12-18-2012, 05:57 AM	#2
Jimmyz123 Senior Member Join Date: Mar 2010 Location: San Diego Posts: 2,385	You can tell with the design of their kayaks that they care about what they make, and the fun that we have on them. Ocean Kayaks are very well made and are great platforms for fishing and other paddling activities. Congrats on the new to you Kayak, hope to see you on the water soon. __________________ No better time than being on the water, God Bless, JimmyZ

12-18-2012, 11:31 AM	#3
TEAMFISH Team Kayak Obesessions Join Date: Apr 2011 Location: Torrance Posts: 256	This is good to hear, thanks for posting positive feedback