Horizon Radio- Customer Service

[FlyFishinYakr]

Originally Posted by Deamon

A while back, my "floating" radio sank out in 100' of water. Bummer I didn't have it attached but I truly thought a floating radio would actually float, right? Long story short, I e-mailed their customer service and received a timely response. They didn't make me prove or convince them this was a legit claim. I just received my new replacement yesterday. Lessons learned:
Horizon is all right...
Secure even your "floating" valuables...

I hope it wasn't an 851, I have one and it's also "supposed to float".. I have one and bought an aqua-pak case, just in case!
At least this wasn't a customer service horror story (which I was expecting) just having been through one with "Cliff Fly boxes", attempting to replace the foam inserts.
FFY.