Impressed with Malibu Kayak customer service

Originally Posted by dbarnett66

I called Malibu Kayaks today to see if I could BUY some closed cell foam blocks to reinforce the seating and deck areas of my 2012 X-Factor. I explained that I bought my kayak at the blem sale and wanted to do some preventative maintenance due to my weight. (Lost 60 pounds but more must come off.) I was transferred to Milo in customer service. He told me to send my name and address to him via email and he would send a "kit" out. I asked him how much and if he took plastic. He told me "no charge" and thanked me for buying a Malibu Kayak.

I thought being a blem owner meant that you had automatic second world status. How nice to see a company support its product and make sure the customer is happy. My boys are growing and I can see more Malibu Kayaks in the near future.

Danodog

I had an iffy experience with Milo in the beginning when I paid full price for a kayak and they shipped me a blem S12. i was living in Boston at the time

After a lot of phone calls, Milo stepped it up and now we're facebook friends