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#1 |
Senior Member
Join Date: Apr 2010
Posts: 6,856
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I worked for DHL for 20 years, in those 20 years I had to go to small claims court 3 times to represent our company when customers sued us for lost or damaged freight. All 3 cases ended up in small claims appeals court and all 3 claims were ruled in favor of DHL. The plaintiffs received $100 which is the maximum refund when the insurance is not purchased.
Whatever you decided to do I wish you luck.
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#2 |
Senior Member
Join Date: Jun 2013
Location: Jaco, Costa Rica
Posts: 119
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Sue??? No way, you are correct, have nothing to stand on with the optional insurance being provided.
But, that doesn't preclude from criminal investigation. If I thought UPS was doing everything possible to correct the wrong, I wouldn't even consider it. But it may be my civic duty to report it so as to help determine future pin points of criminal activity (if it was indeed theft).
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Fishing touring guide service Central Costa Rica. cryaker.com Mark |
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#3 |
Senior Member
Join Date: Jun 2013
Location: Jaco, Costa Rica
Posts: 119
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The gods are smiling upon me. Today, out of the blue, I get a call from Shimano asking me about one of my rods (supposedly lost/stolen at UPS) and what to do since it wasn't covered under warranty. ??? As it turns out they had received all four rods. I didn't ask when they received them or how, I just smiled and went with it. Nothing from UPS about it. We even had already filed the paperwork for insurance and shipping reimbursement.
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Fishing touring guide service Central Costa Rica. cryaker.com Mark |
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#4 |
Large Member
Join Date: Jul 2012
Location: La Verne, CA
Posts: 1,011
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I know first hand that there are ups employees that open packages and steal its contents. Insure everything
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